Funeral Plan Terms & Conditions


These Terms & Conditions cover Choice Essentials and Choice Plus Funeral Plans. See here for Definitions.
For Unattended Cremation Plans, please see Unattended Cremation Terms & Conditions.

Printable Terms & Conditions

Our terms and conditions are available to download and print.

Choice Funeral Plan Terms & Conditions (PDF)

Choice Funeral Plan Instalment Terms & Conditions (PDF)

Definitions

General

Alternative Planning Company Limited (‘APCL’) only offer Choice Funeral Plans. We do not provide advice. When you purchase a Choice Funeral Plan it is your responsibility to ensure the funeral plan meets your individual needs. The Terms on which we provide your funeral plan start on Activation and are included in these Terms, the Funeral Plan Summary, Nominated Representative Document, Instalment Payment Form, Certificate of Entitlement, and Information Pack (‘Terms’).

These Terms are between you and us. No other person (except to arrange the funeral as set out in the Redemption section in these Terms) shall have any rights to enforce any of these Terms. Read these Terms carefully. If you do not agree with these Terms you must cancel them in accordance with the section headed ‘Cancellation’ below. We may transfer, assign, sub-contract, charge or otherwise deal in any other manner with all or any of our rights or obligations under this Agreement without your prior written consent. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Agreement. These Terms are governed by English law and you can bring legal proceedings in England or in the court of the country that you reside in if you reside in Wales, Scotland or Northern Ireland. These Terms and all communications between us will be in English.

Nominated Funeral Director

You must nominate a Funeral Director to provide the funeral services from a list which is controlled by us within 20 days of Activation. After this, and within 30 days of Activation, we
may nominate a Funeral Director on your behalf. If you and we cannot agree a Nominated Funeral Director within this 30 day period, you or we may cancel the funeral plan. If we nominate a Funeral Director on your behalf within the 30 day period, you will have 7 days to cancel the funeral plan starting from the day we nominated. In the event that the Nominated Funeral Director is no longer available at any point prior to the funeral plan being Redeemed (for example, it relocates or closes permanently, we deem it unsuitable, or the Covered Individual moves home), we will work with you or appropriate representatives of the Covered Individual in order to nominate an alternative Funeral Director to carry out the funeral plan. If we cannot agree a new Funeral Director, we may give you notice and cancel the funeral plan and you will not be charged a cancellation fee. We will provide you (and your Nominated Representative, unless you did not nominate a representative) with a summary of the funeral plan including the name, address and contact details of the Nominated Funeral Director. Your Nominated Funeral Director is likely to be part of the Funeral Partners Group, APCL are also part of the Funeral Partners Group.

Redemption

On Redemption, the Nominated Representative should contact us using the contact details in the ‘Contact Us’ section. If we are not contacted after Redemption, we may attempt to contact you or the Nominated Representative and may retain any sums transferred under the funeral plan. The purchase of this funeral plan does not confer on the purchaser nor the Nominated Representative the lawful right to arrange the funeral for the Covered Individual at Redemption and the person(s) who have that right may not choose to enact the funeral plan or carry out any Personal Requests.

All Choice Funeral Plans are non transferable. This means the person covered by this funeral plan (the Covered Individual) cannot be changed. At Redemption, in the event that anything included within Funeral Director Services is unavailable for any reason, we will use reasonable endeavours to provide a reasonable alternative. We will not be liable for
the unavailability of any item that is outside of our control or any change in specification made by you. On Redemption, no refunds for any unused Funeral Director Services will be provided and no refunds are provided if the plan is downgraded at Redemption (for example, to an unattended funeral).

Inclusions

The Certificate of Entitlement identifies if you have chosen the Choice Essentials or Choice Plus Funeral Plan and, in the case where two Covered Individuals are named, whether the
funeral plan applies on the death of the first or second Covered Individual. The Choice Essentials Funeral Plan includes the following services and charges (‘Funeral Director Services’) as standard on Redemption:

  • Assisting with legal, administrative and arrangements for the funeral to take place
  • Collection of the Covered Individual from their place of death (or other location) within a 25-mile radius of the Nominated Funeral Director (over a 25-mile radius will incur a charge)
  • Care and preparation of the Covered Individual before the funeral in professional facilities
  • Option of family and friends to spend time with the Covered Individual in a private room during opening hours at the Nominated Funeral Directors
  • Quality oak-effect veneered coffin
  • Hearse to convey the Covered Individual to the place of service, crematorium or cemetery (within 25-miles of the Nominated Funeral Director)
  • Funeral Director and up to four pall bearers to accompany and attend the service
  • Complimentary standard scatter tube for cremations (up to the value of £30) or for burials, a small grave marker (up to the value of £70)
  • Collection of ashes from Nominated Funeral Director for cremations (charges will apply if delivery is required)
  • Option of ashes scattered (unattended) in the crematorium’s Garden of Remembrance. Additional charges may apply if friends and family wish to witness the scattering of ashes
  • Online memorial tribute web page, including the ability to enable charitable donations

The Choice Plus Funeral Plan also includes the following Funeral Director Services:

  • Superior coffin available in white, oak-effect or mahogany/teak (in Northern Ireland)
  • Professional embalming of the Covered Individual
  • Chauffeured limousine for up to six passengers

Exclusions

There may be charges for other items at Redemption that are not included in the funeral plan, which includes, but may not be limited to, the following items that are excluded from the
Choice Essentials and Choice Plus Funeral Plans:

  • Reasonable additional charges where we conduct the funeral on a weekend, bank holiday or at an unusual hour. The day and time of the funeral must be mutually agreed by eligible
    representatives of the Covered Individual and the Nominated Funeral Director
  • If the Covered Individual dies more than 25-miles from the Nominated Funeral Director, or if the hearse or limousine(s) travels further than 25-miles from the Nominated Funeral
    Director, then additional charges will be charged per mile at the prevailing rate at the time of Redemption
  • Upgrades associated with the Funeral Director Services, e.g. coffin and casket upgrades
  • Certain Third Party Fees
  • In the event that the Covered Individual dies abroad, any associated fees with the repatriation of the Covered Individual will be applied
  • Additional Products & Services

Value Added Tax (‘VAT’) is not currently chargeable upon the provision of certain elements of funeral services. We reserve the right to recover this cost, if it becomes chargeable, from
you or representatives who are arranging the funeral service at Redemption. Other taxes or costs may exist that are not paid through us or imposed by us.

Insurer

Payments made towards the funeral plan will be used to arrange an insurance policy which exists between us and the Insurer in accordance with the FCA’s rules.

Changes to your plan

Please contact us to make any changes to Personal Requests, we do not charge for making changes to Personal Requests.

If the funeral plan is no longer right for you, you can cancel your plan (see “Cancellation”) or you may be able to switch to another plan provided by us. New Terms will apply and either
additional payments may be required or you may be eligible for a refund. If paying by instalment, switching is only possible once the plan is fully paid. If you want to switch before your
plan is fully paid, a cancellation fee may apply. At Redemption, he person responsible for arranging the funeral may choose to make amendments at their expense.

Voluntary Contributions

You can make Voluntary Contributions towards the costs associated with Third Party Fees and Additional Products & Services, which will be used to arrange insurance with the
Insurer. Third Party Fees and Additional Products & Services will be charged at the prevailing rate at the time of Redemption.

There may be additional costs to pay for Third Party Fees and Additional Products & Services at Redemption. If there are excess Voluntary Contributions once Third Party Fees and
Additional Products & Services have been paid, any excess monies can only be refunded to the person who purchased the funeral plan or to the Covered Individual’s estate.

Cancellation

If you wish to cancel the funeral plan, please contact us. You can always cancel your funeral plan for free within 30 days of Activation, or within 7 days of initially appointing your
Nominated Funeral Director (nomination of the Funeral Director must be within 30 days of Activation). After these timescales, a cancellation fee of £225 will apply. If you are paying by instalments, you can cancel for free within 12 months of Activation. We will repay to you any sums we have received from you in accordance with these Terms within 30 days. In
all instances, you acknowledge that you lose your right to cancel once the funeral plan has been Redeemed. Where you cancel, you will not earn any growth on any payments made,
you withdraw from the funeral plan and these Terms will be terminated.

Correspondence address and your circumstances

We will provide you with a statement relating to your funeral plan every three years. You should notify us if you change your correspondence address (which must be within the United
Kingdom) or any other contact details you have provided to us. We will contact you by using the correspondence address you have most recently provided us with written notice of unless our data screening activities suggest you no longer reside at that address. We may use external data screening services to keep your records up to date in order to communicate service messages or marketing messages to you (where we have appropriate permissions). We do not sell your data to third parties.

Payments and provision of the Funeral Plan

You must pay the total fees set out in the Purchase Agreement including any Additional Services including the Choice Funeral Plan Fees, Third Party Fees and Additional Products & Services.

Complaints

If you have a complaint, please contact us using the contact details in the ‘Contact us’ section of these Terms and we will promptly handle your complaint in line with our complaints
procedure, which can be viewed at choiceplan.co.uk/complaints. You (and others) may be able to refer the matter to the Financial Ombudsman Service as set out in the Funeral Plan Summary.

Data Protection

When you agree to our Terms, you agree to our privacy practices. We may use your data to inform you about related products and services we provide, unless you ask us not to
which you may do at any time. In the event that you provide us with personal data about an individual(s) other than yourself, you must obtain their freely given consent before doing so. Such consent extends to, but is not limited to, understanding that certain information about the Covered Individual may be provided to the Nominated Representative. We will not be held liable for any failure by you to obtain the necessary consent(s). You must also bring our Privacy Policy to their attention before you provide their personal data to us. We reserve the right to record calls for training and monitoring purposes. Call recordings will be retained in line with our retention policy.

For further details on how we process your personal data and the third parties we may share your data with, please visit choiceplan.co.uk/privacy-policy. Please contact us if you require a copy of our Privacy Policy by another means.

Failure

By entering into these Terms you agree that, if we Fail, you give us your prior and informed consent for the transfer of our obligations to another firm that is authorised to provide
funeral plans that is arranged by an insolvency practitioner appointed to us that will result in the funeral plan contract being continued on the same terms as these Terms or where the
transfer is arranged by the FSCS and is on terms corresponding in all material respects (so far as it appears to the FSCS to be reasonable in the circumstances) to these Terms. We do not require the consent of the Covered Individual in respect of the transfers set out in this clause. Please refer to the Funeral Plan Summary in respect of FSCS cover.

Appointment of us as your agent

Without prejudice to you or the Covered Individual asserting any rights against the Insurer, you irrevocably appoint us, for the duration of these Terms, as your agent for the purposes of asserting any right or interest that you have in the contract of insurance with the Insurer.

Other

  • In these Terms, words following “including” or “include” are not an exhaustive list, “writing” or “written” includes emails but not fax, reference to any laws, statutory provisions or regulatory rules are as amended or replaced from time to time, and a “business day” is a day other than a Saturday, Sunday or public holiday.
  • We/Funeral Partners are only responsible for loss or damage you suffer that is a foreseeable result of our failure to comply with these Terms. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time these Terms was made, both we and you knew it might happen. We do not exclude or limit our liability to you where it would be unlawful to do so, such as liability for death or personal injury caused by our negligence or for fraud.
  • Neither we nor you will breach this Agreement or be liable for any delay or failure to perform any obligations if it is beyond that person’s reasonable control, in which case the affected party shall be entitled to a reasonable extension of time, provided that it continues for 2 months, the party not affected  may end this Agreement.
  • Even if we delay in enforcing these Terms, we can still enforce them later. If a court finds part of these Terms illegal, the rest will continue unaffected in full force and effect.
  • If the funeral plan has not been Redeemed by your 95th birthday or we have reasonable cause to believe your funeral has already taken place, we will contact you using the
    correspondence address you have most recently provided us with written notice of. If we have not heard from you within 6 months of contacting you, we may retain any payments made under the funeral plan and terminate the plan.

Instalment Terms

General

This document, which includes the Funeral Plan Instalment Terms and Instalment Payment Form, apply to you when you pay for your Funeral Plan in instalments and form part of the Funeral Plan Terms. This document adopts the definitions used in the Funeral Plan Terms. Read this document and the Funeral Plan Terms carefully.

We may transfer, assign, sub-contract, charge or otherwise deal in any other manner with all or any of our rights or obligations under this Agreement without your prior written consent. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Agreement.

These Terms are governed by English law and you can bring legal proceedings in England or in the court of the country that you reside in if you reside in Wales, Scotland or Northern Ireland. These Terms and all communications between us will be in English.

Payments and provision of the Funeral Plan

You must pay the total fees set out in the Purchase Agreement Form and Additional Services Forms, including the Choice Funeral Plan Fees, Third Party Fees and Additional Products & Services.

Where you pay by instalments:

  • If you miss two consecutive payments, we will write to you, detailing the extent of any shortfall and request you pay any shortfall within 10 business days of the date of our letter. If payment is not received within this time, we reserve the right to cancel the Funeral Plan and a cancellation fee may apply or we may not provide any services whilst the payment remains outstanding after 10 business days.
  • Full payment for the Funeral Plan must be made before the Covered Individual reaches the age of 85.
  • Changes to the amount of Voluntary Contributions can be made only once the Funeral Plan has been paid in full.
  • In the event that the Covered Individual dies within 12 months of Activation, we are not obliged to provide the services in the Funeral Plan unless the outstanding payments are made.
  • If the Covered Individual dies within 12 months of Activation and the death is Accidental, or if the Covered Individual dies after 12 months (irrespective of the cause of death) then no further payments will need to be made towards Funeral Director Services. Depending upon the amount of Voluntary Contributions made, additional payments may need to be paid for Third Party Fees and Additional Products & Services. Accidental death means a bodily injury is sustained, caused by accidental, violent, external and visible means, which is solely and independently of any other cause results in death. Accidental death does not include death caused by ingesting drugs, unless they were prescribed to the Covered Individual by a registered doctor in the UK, or a coroner’s verdict of accidental death in circumstances other than where the death is caused by accidental, violent, external and visible means, which is solely and independently of any other cause results in death.
  • You may make one initial down payment towards the Funeral Plan, in order to reduce your monthly payments. After this, you are able to pay off the Funeral Plan sooner by making one full payment of the final balance. However, you cannot make ad hoc payments.
  • Please speak to us if you wish to change your instalment plan duration.

If you need a copy of the Funeral Plan terms then please contact the Choice office on 01803 298 243 or email [email protected]

PLAN 200 Promotion Terms & Conditions

Choice Funeral Plan Save £200

  1. The ‘£200 Off Choice Funeral Plans Offer’ (“the Offer”) is provided by Alternative Planning Company Limited (APCL). APCL is authorised and regulated by the Financial Conduct Authority with firm reference number 965282.
  2. The Offer will run from 00.01 on 01/09/2024 until 23.59 on 31/10/2024.
  3. This Offer entitles the purchaser to £200 off any Choice Funeral Plan. The price of an Unattended Cremation Plan is £1,795, Choice Essentials Funeral Plan is £2,650 and Choice Plus Plans is £2,925. The equivalent price if these funeral products were purchased today would be £1,785 for an unattended funeral (excludes doctor’s fees, if required), £3,225 for Choice Essentials and £3,546 for Choice Plus (based on our lowest priced coffin). These prices are a national average based on 277 branches in the Funeral Partners Network. Funeral prices vary and may go up or down in the future. Local prices differ, please check your local Funeral Partners’ branch for specific funeral prices or go online at funeralpartners.co.uk. These prices are correct as of 22.07.24.
  4. To Redeem the Offer, the purchaser must quote PLAN200 at the time of purchase.
  5. APCL incurs costs in order to provide this Funeral Plan to you. APCL typically retains around £475 of the price you pay for each Funeral Plan to cover our costs
  6. The Unattended Cremation Plan does include Third-Party Fees for the cremation fee and doctor’s fees (if required). The Choice Essentials and Choice Plus Funeral Plans exclude Third Party Fees (such as burial or cremation cost). Payment for certain Third-Party Fees must be made (in addition to your Funeral Plan cost) in order for a funeral to take place.
    With our plan, you have the option to pay a Voluntary Contribution towards these fees now, as well as for optional elements such as flowers and catering. However, please bear in mind that depending upon the amount you pay, there may be a shortfall at redemption, which would need to be paid for based on prices at the time of redemption.
  7. The Offer may not be used in conjunction with any other offers.
  8. Any personal data captured by APCL will be processed in accordance with data protection regulations. Please consult our Privacy Policy online at choiceplan.co.uk/privacy-policy or speak to us if you would like a copy.
  9. The offer is non-exchangeable and non-transferable. It is available to over 18’s residents in the UK only. No cash alternative can be offered.
  10. APCL reserves the right to hold void, cancel, suspend, or alter the Offer without notice.
  11. APCL reserves the right to refuse the Offer to anyone in breach of these terms and conditions.
  12. Any products purchased as a result of this discount will remain subject to the product’s standard Terms and Conditions.
  13. Applicants are deemed to have accepted and agreed to be bound by these Terms and Conditions when claiming the Offer. Your statutory rights are not affected.
  14. Please read the Terms associated with our Funeral Plans to make sure that the product remains right for your circumstances. These can be found online at choiceplan.co.uk/about-choice/website-terms/

Information regarding what is included, excluded and any limitations of the funeral plan can be found at choiceplan.co.uk/compare-our-plans/ or you may contact us on 0808 2586 775.